Xiangjun Ma has more than 20 years’ working experience in localized MNCs from mainly in the United States and the EU in China’s mainland. He has held leadership positions in production management, operation management, project management, and others. His main research area is knowledge management regarding the human resources cultural conflict, management system difference, and product quality consistency.
Many MNCs localized production subsidiaries are facing the PQ (product quality)
and management problems in China due to the environment complexity and
uncertainty. Management theorists and practitioners alike also have called for good
quality performance in the global/local competition for the localized productions. In
addition, PQ has also received considerable attention as critical to securing
sustainable competitive advantage in the marketplace. While, the quality labeled
with “Made in China” is still facing challenge, even it is produced by the famous
MNCs localized subsidiaries which often advocate the world class manufacturing
tactics , such as lean production and six-sigma methodology. This kind of approach
is wide accepted and mainly focus on the process management which is taken as
granted for the product quality problems solving, while KM initiatives has been
ignored . The researcher specifies the heavy industrial because of its high product
value to customers in this dissertation.
This dissertation reviews the quality philosophy first, and concluded the TQM as
the foundation for most quality management practice .Based on TQM, Quality
culture ,CI and SCM are thought as the key perspectives as well as factors that
might influence the product quality .But in the context of MNCs production
localization ,they all cannot be set up properly by the practitioners ;literatures about
TQM implicitly points to the management of knowledge .ISO QMS also discloses
the tacit knowledge and process management as two key points support the quality
development .Good management of tacit knowledge and process management
means to the knowledge storage , knowledge creation and knowledge sharing ,etc.
In a systematic and process view as ISO QMS advocated, the researcher concluded
the KM is the main factor that might influence the PQ performance. At the same
time, how the KM influence the PQ in the context of heavy industrial production
localization in China is still very much unclear!
Furthermore, to have a deep insight of the product quality made in China, KM
initiatives have gained popularity in organizations recently in organization
socialization and cultural conflict resolving in the context of MNCs globalization.
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