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Jameela Khalfan Almoor

Diplômé DBA - 2016

Titre de thèse

The Impact of Stress Management on Productivity in Public Service Organizations: Insights from Employees in the Ministry of Interior - UAE

Superviseur(s)

David Bevan

Jameela Almoor was born in Abu Dhabi, UAE, in 1971. She received a Pearson BTEC Level 7 Award in Strategic Management and Leadership in 2017.

She earned her DBA with a concentration in Strategic Development & Performance from Grenoble Ecole De Management, France, in 2016. Jameela also received an executive master of business administration from Zayed University, Abu Dhabi, UAE, in 2004; and a nursing diploma from the Directorate School of Nursing, UAE Army, Abu Dhabi, in 1989.  She has a total of 30 years’ work experience.

The purpose of this research study is to explore and identify the critical environmental stressors that attribute to work- related stress within the public service sector and how the effects may cause reduced productivity and other adverse outcomes within an organizational setting. Occupational or workplace stress is widely recognized as a global epidemic with consequences of psychological, physical, and mental health conditions that may occur with feelings of extreme pressure. In fact, overtime, it can lead to productivity and other medical conditions such as depressive symptoms, frustration, high absenteeism, and poor work quality effects. Numerous studies have long shown that there is a clear relationship between occupational stress, job satisfaction, and poor employee health. Using a mixed methods two-phase approach, the current study examined demographic factors and used the Workplace Stress Survey instrument (WSS; phase I) and structured in-depth interviews (phase II) to investigate workplace stressors and the psychological effects on employee stress and overall well-being. The quantitative data was collected from 300 respondents and the qualitative data was collected from a total of 15 interviewees/or subjects (10 men, 5 women) ranging between the ages of 18 and 57 years that work for the Ministry of Interior (MOI) in the UAE. Specifically, Phase I and Phase II of the study examined workplace stressors and the psychological and physical effects experienced by the MOI Dubai Police Department (DPD) employees from a single location. As expected, Phase I quantitative findings, which relied on a multiple regression analysis, revealed statistical significant relationships between (a) stress management strategies (b) workplace support, (c) workplace stress, (d) absenteeism, (e) workload demands, (f) job satisfaction, and (g) productivity. Other quantitative study findings demonstrate that supervisor and other workplace support plays an important role in making employees feel that they are a part and important to the workplace environment. For a sample of 15 MOI interviewees, the analysis of the qualitative findings which are identified as phase II of the study indicated that employees experience high stress with short deadlines, poor communication, and would like to receive more manager support to perform a quality job. In addition, employees shared the belief that stress management strategies or resources may have a positive impact on employee stress, but not job dissatisfaction if the support comes too late. Other significant effects of stress included employee absenteeism, high or unequal workload pressure, and decreased work productivity. The implications of the results are discussed fully in terms of the impact of stressors on workplace productivity, employee well-being, and job satisfaction. Additionally, recommendations are suggested for the MOI regarding stress management strategies and possible best practices to implement in the MOI police department to lower employee stress. Keywords: Workplace stressors, stress, job satisfaction, productivity, stress management