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Bassem Pollin-Externe

Diplômé DBA - 2010

Titre de thèse

The effect of information systems usage on the job satisfaction of the commercial banking sector employees in Lebanon.


Mark Smith

Domaines d'expertise

  • Administration des Affaires
  • Management
  • Stratégie de gestion
  • Stratégie et Management
Bassem Maamari (DBA)a rejoin LAU a Beyrouth en Octobre 201o comme enseignant a temps plein, apres
This doctoral research aims to gain insights into the relationships between information system usage and employee job satisfaction in the commercial banking sector of Lebanon. Information systems are becoming pervasive in banking organizations. This research uses motivational theory, information systems implementation, and usage theory as a theoretical background to provide new insights into the factors that affect job satisfaction and motivation among employees. The proposed model, based on a literature review, is tested using quantitative research techniques. The research sample from Lebanon includes 547 respondents (272 men [49.7%] and 275 women [50.3%]) from 38 different bank branches and departments across nine locations. The proposed factors clarify understanding of the job satisfaction process for commercial banking employees in Lebanon. The findings also support the importance information system usage in this work environment and suggest that bank management should consider the number of hours spent using an information system and working experience as means to improve job satisfaction.